CAREER

Computer User Support Specialists

Overview

Salary Median (2020)

$52,690

Projected Job Growth (2019-2029)

+8% (as fast as the average)

Most Common Level of Education

Some college, no degree

Career

What Computer User Support Specialists Do

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Other Job Titles Computer User Support Specialists May Have

Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist

How Leaders Describe a Typical Day at Work

IT Specialist ,

Ricoh USA, Inc.

I come to work in a colorful environment where we can choose to sit in any comfy chair or sofa. With our laptops in tow, we get to select which tickets we would like to work on by calling the customer back and helping them troubleshoot their issues with their production printers over the phone. It's a very laid back atmosphere where all of the employees can collaborate with each other to help solve problems.

Program Manager ,

Microsoft

On a great day, you would see me checking on our UserVoice site to see what our customers are asking for in our products. Then I'd spend some time seeing what our MVP community is talking about online. Sometimes they need help with questions, or sometimes someone on my team has questions for them about what our customers need. I also work with companies that are using pre-release versions of our software so they can give us feedback, and find bugs we wouldn't find on our own.


Tasks & Responsibilities May Include

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.

This page includes information from theO*NET 25.0 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.