Sebrina Neal

Sebrina Neal

Help Desk Support Technician


HBK Engineering, LLC.

Milestones

My road in life has taken me all over.
Had a baby at a young age.
Drugs.
Depression.
Illness.
Went back to work.
Went back to school.
Earned Associates Degree with Honors.
Earned Bachelors Degree with Honors.
Keep following my journey

Education

High School
Neal F. Simeon
Bachelor
Computer Technology/Computer Systems Technology
City Colleges of Chicago-Kennedy-King College
Bachelor
Information Technology Project Management
Illinois Institute of Technology

Career

Help Desk Support Technician

I troubleshoot IT issues and configure computers for deployment.

Career Roadmap

Roadmap
My work combines:
My work combines:
Technology
Engineering
Helping People

Day to Day

My typical day consists of troubleshooting IT issues users submit through a ticketing system. I also create users accounts, and set up computers, laptops, and docking stations for users. I create and edit Excel Spreadsheets, and seating charts. There are days when I may need to move a user/users to new areas, or troubleshoot IT equipment throughout different branches of our company.

Skills & Qualities Beyond School

Hands on experience is the best kind, so I had to learn how to add computers to the domain, how to find MAC addresses, IP addresses, change hard drives, diagnose different issues. Google can be very helpful, but I mostly learned from others, and by trying different troubleshooting techniques.

Advice for Getting Started

Here's the first step for everyone

Link up with teachers, students and people in the field you want to pursue. I was lucky enough to be a scholar of One Million Degrees. They provided me with a coach, and equipped me with some great values that I carried into my job searches. Make sure to continuously update your Resume, and have it uploaded on the school website. Look for internships early on, and apply to different ones. I worked paid internships, and some didn't pay much, but the experience was more valuable.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
Computer Technology/Computer Systems Technology
undergrad
Bachelor
Information Technology Project Management

Hurdles

The Noise I Shed

From Friends:

"That field is too hard, maybe you should consider being a counselor, or a clerk."

Challenges I Overcame

Financial
Drugs / Addiction
First-Generation College Student