Sebrina Neal

Help Desk Support Technician

I troubleshoot IT issues and configure computers for deployment.

Career Roadmap

My work combines:

My work combines:

Technology

Engineering

Helping People

Day to Day

My typical day consists of troubleshooting IT issues users submit through a ticketing system. I also create users accounts, and set up computers, laptops, and docking stations for users. I create and edit Excel Spreadsheets, and seating charts. There are days when I may need to move a user / users to new areas, or troubleshoot IT equipment throughout different branches of our company.

Advice for Getting Started

Here's the first step for everyone

Link up with teachers, students and people in the field you want to pursue. I was lucky enough to be a scholar of One Million Degrees. They provided me with a coach, and equipped me with some great values that I carried into my job searches. Make sure to continuously update your Resume, and have it uploaded on the school website. Look for internships early on, and apply to different ones. I worked paid internships, and some didn't pay much, but the experience was more valuable.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

Bachelor
Computer/Computer Systems Technology/Technician

Bachelor
Information Technology Project Management

The Noise I Shed

Challenges I Overcame