Kamillya Little
IT Specialist
Ricoh USA, Inc.
Atlanta, GA USA
“Everybody is so quick to look at the traditional way of doing things, but there’s always a way around. You’ve got to get creative.”
Videos
By Roadtrip NationKamillya Little
Milestones
My road in life has taken me all over.
I was born and raised in Philadelphia, Pennsylvania, where I witnessed a lot of violence at home and around my neighborhood.
I got married and traveled a lot as a military spouse—and even had both of my children in different countries overseas—before finally settling down in Atlanta, Georgia.
When my marriage ended, I decided to try and reinvent myself outside of just a mom and wife by going to school and finding a good career.
I worked various jobs in customer service as I tried to figure out my next steps.
I eventually found Per Scholas, which not only gave me an education but also paid for my certifications and provided workforce training and assistance.
Per Scholas had a relationship with Ricoh USA, Inc., an imaging and electronics company, which provided us with opportunities to network and tour the company.
After graduating from Per Scholas with my CompTIA A+ and Network+ certifications, I got a job at Ricoh as a production support specialist.
My next goal is to get my Security+ certification to be able to help companies stay safe and secure while also making myself a more desirable asset!
Keep following my journey
Education
GED
Certification/License
Scrum Master
Scrum Alliance
Scrum Master
Scrum Alliance
Certification/License
CompTIA A+, Network+
Per Scholas
CompTIA A+, Network+
Per Scholas
Career
IT Specialist
I give over-the-phone support to technicians and customers for their production printers.
Career Roadmap
My work combines:
My work combines:
Technology
Business
Helping People
Day to Day
I come to work in a colorful environment where we can choose to sit in any comfy chair or sofa. With our laptops in tow, we get to select which tickets we would like to work on by calling the customer back and helping them troubleshoot their issues with their production printers over the phone. It's a very laid back atmosphere where all of the employees can collaborate with each other to help solve problems.
Advice for Getting Started
Here's the first step for everyone
Obtain your technical certifications first and start networking with as many people as you can. Sometimes it's about knowing the right people! I did not have a desirable resume, but when I positioned myself with the right people, more opportunities came my way.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Certification/License
Scrum Master
Scrum Master
Certification/License
CompTIA A+, Network+
CompTIA A+, Network+
Hurdles
The Noise I Shed
From Society in General:
"Women don't belong in IT."
Challenges I Overcame
Financial
Learning Issues
Mental Health Issues
Interviewed By
To Be Determined
Workforce training that opens up opportunities
