I help our customers to help us make better products.
On a great day, you would see me checking on our UserVoice site to see what our customers are asking for in our products. Then I'd spend some time seeing what our MVP community is talking about online. Sometimes they need help with questions, or sometimes someone on my team has questions for them about what our customers need. I also work with companies that are using pre-release versions of our software so they can give us feedback, and find bugs we wouldn't find on our own.
I had a lot of hands on with my product before I joined the team that builds it. I saw how it was used in the real world. I still get to go in the real world when we do the pre-release deployments, and I always learn a lot. I also had a lot of training in network administration. I've been teaching myself advanced Excel, Access, and SharePoint to manage my data. I wish I knew how to code - even though I'm not a software engineer, it would make some tasks easier to write my own tools.
Here's the first step for professionals
Get really comfortable with technology. There are a lot of boot camps out there now that can teach you skills like coding and network administration. If you combine those skills with other types of managerial skills, like project management and customer management, you'd have a good track into the kind of work I'm doing.
"Acting isn't a practical way to make a living. You'll starve!"