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Jeremiah Shepard

Jeremiah Shepard

Dove Print Solutions

Blythewood, SC USA

Career Roadmap

Jeremiah's work combines: Technology, Business, and Problem Solving

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Day In The Life

GM of Technical support

Manage technicians, service calls, and budgeting.

Skills & Education

Here's the path I took:

  • High School

  • Bachelor's Degree

    General Studies

    Troy University

  • Certification

    Human Resources Management/Personnel Administration, General

    Syracuse University in partner with O2O

  • Certification

    Project Management Professional

    Syracuse University in partner with O2O

  • Certification

    Comp TA ++

    Syracuse University in partner with O2O

  • Certification

    Call Center Excellence

    Syracuse University in partner with O2O

  • Certification

    Customer Service Proffesional

    Syracuse University in partner with O2O

Here's the path I recommend for someone who wants to be a Computer User Support Specialists:

Bachelor's Degree: General Studies

Certification: Human Resources Management/Personnel Administration, General

Certification: Project Management Professional

Certification: Comp TA ++

Certification: Call Center Excellence

Certification: Customer Service Proffesional

Learn more about different paths to this career

Life & Career Milestones

  • 1.

    Started by joining the US Army and served for over 20 years.

  • 2.

    Time to retire from the service! Now what am I going to do when I grow up?

  • 3.

    Sought out Onward2 Opportunity (O2O) for Industry training certification

  • 4.

    Utilized all resources inconjuction with SFL-TAP, O2O, ACS, Hire Heroes USA,, and many more assets to help steer me along my way.

  • 5.

    Started O2O to obtain my Industry Certifications and learned my study habits to make myself better for furthering my education.

  • 6.

    Offered my current position of GM while still in the Service and accepted it.

  • 7.

    Completed O2O 12 week in class portion taking as many coursework materials that aligned with my new career. Made me more confident that I can be relevant to the labor force after the Service.

Defining Moments

How I responded to discouragement


    Messages from Society in general:

    You need a degree to get a good paying job, must have a degree to get anywhere in life.

  • How I responded:

    Stay positive and focused, a Military background will provide you with experience over someone with just a degree. But you are going to need Certifications of accomplishments to be attractive to employers and competitive with the the labor force. Know what your goals are and keep them in reach, strive for your education if you don't have one, and seek out resources along the way!