CAREER

First-Line Supervisors of Office and Administrative Support Workers

Overview

Salary Median (2020)

$58,450

Projected Job Growth (2019-2029)

-3% (decline)

Most Common Level of Education

High school diploma or equivalent

Career

What First-Line Supervisors of Office and Administrative Support Workers Do

Directly supervise and coordinate the activities of clerical and administrative support workers.

Other Job Titles First-Line Supervisors of Office and Administrative Support Workers May Have

Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager, Office Supervisor, Staff Services Manager

How Leaders Describe a Typical Day at Work

Manager, Client Success ,

Hobsons

Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!

Director of Elections ,

Fairfax County Office of Elections

A great day in my office includes an election day that is sufficiently busy with phone calls and emails from voters and precinct officers to solve issues of voter registration status and precinct operation challenges. Reports from precincts would indicate that the appropriate number of resources had been deployed to each polling place and that voters waiting in line are either non-existent or minimal. Finally, the election would be complete in a timely manner and accurate results returned.


Tasks & Responsibilities May Include

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

This page includes information from theO*NET 25.0 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.