Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!
CAREER
First-Line Supervisors of Office and Administrative Support Workers
Overview
Salary Median (2020)
$60,590
Projected Job Growth (2019-2029)
-1.9% (little or no change)
Career
Roadtrip Nation Leaders in This Career
What First-Line Supervisors of Office and Administrative Support Workers Do
Directly supervise and coordinate the activities of clerical and administrative support workers.
Other Job Titles First-Line Supervisors of Office and Administrative Support Workers May Have
Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager
How Leaders Describe a Typical Day at Work
A great day in my office includes an election day that is sufficiently busy with phone calls and emails from voters and precinct officers to solve issues of voter registration status and precinct operation challenges. Reports from precincts would indicate that the appropriate number of resources had been deployed to each polling place and that voters waiting in line are either non-existent or minimal. Finally, the election would be complete in a timely manner and accurate results returned.
Tasks & Responsibilities May Include
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.