Most of my day is spent in front of the computer. I work in a speical law firm billing program, Quickbooks, and some Microsoft Word. I think it's very important for people to learn job specific programs.
CAREER
First-Line Supervisors of Office and Administrative Support Workers
Overview
Salary Median (2020)
$60,590
Projected Job Growth (2019-2029)
-1.9% (little or no change)
Career
Roadtrip Nation Leaders in This Career
What First-Line Supervisors of Office and Administrative Support Workers Do
Directly supervise and coordinate the activities of clerical and administrative support workers.
Other Job Titles First-Line Supervisors of Office and Administrative Support Workers May Have
Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager
How Leaders Describe a Typical Day at Work
Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!
Tasks & Responsibilities May Include
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Education
Level of Education Attained by First-Line Supervisors of Office and Administrative Support Workers
Most common level of education among people in
this career: Bachelor's degree (45%)
High school diploma or equivalent
Some college, no degree
Bachelor's degree
Majors Related to Career
Educational Paths Suggested by Leaders
Suggested Path
Certification / License
High School Equivalence Certif...
Suggested Path
High School
Associates
Bachelor
Business Administration and Management, General
Graduate
Additional Skills & Experiences That Can Help You Excel
I believe that most of it is attitude and being a hard worker, honest, sincere, and respectful. On the job training is very important and if you learn all that you can you will be able to go far.
Customer service experience, you have to know how to handle people and situations. Project management experience is a plus. The ability to multi-task is key, there is always more than one thing going on at a time. Solid decision making skills and the ability to keep cool under pressure are sure keys to success.
Getting Started
Recommended First Step for:
Middle School Students
These will all be very cliche, but they really are true and will later help you out in your career and life. Be kind to everybody that you interact with. Treat others the way you want to be treated. When you are tasked with something, give it your all and never give up.
High School Students
College Students
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
