First-Line Supervisors of Office and Administrative Support Workers


Salary Median (2020)


Projected Job Growth (2019-2029)

-1.9% (little or no change)


What First-Line Supervisors of Office and Administrative Support Workers Do

Directly supervise and coordinate the activities of clerical and administrative support workers.

Other Job Titles First-Line Supervisors of Office and Administrative Support Workers May Have

Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

How Leaders Describe a Typical Day at Work

Office Manager ,

Law Firm

Most of my day is spent in front of the computer. I work in a speical law firm billing program, Quickbooks, and some Microsoft Word. I think it's very important for people to learn job specific programs.

Manager, Client Success ,


Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!

Tasks & Responsibilities May Include

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.