First-Line Supervisors of Office and Administrative Support Workers

Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!

A great day in my office includes an election day that is sufficiently busy with phone calls and emails from voters and precinct officers to solve issues of voter registration status and precinct operation challenges. Reports from precincts would indicate that the appropriate number of resources had been deployed to each polling place and that voters waiting in line are either non-existent or minimal. Finally, the election would be complete in a timely manner and accurate results returned.