My road in life took a while to figure out.
Grew up watching my dad work 2 jobs to support our family. Mom stayed home and worked just as hard.
First job at age 15; working at a concession stand at the local movie theatre. I wanted my own $.
Worked 30 hours a week while going to college full time. It was hard but I wanted a degree.
Didn't know what I wanted to "be" so chose a degree with a wide variety of studies: ECON / HR / BUS.
It was TOUGH finding a job post 9/11. Took a contract position as a cabling Project Manager.
Found that I loved managing and organizing projects and people. After a year, the contract ended.
Was offered a position as a technical recruiter. Rocked that role for 7 years and learned so much.
Wanted a complete change so I joined Hobsons as an SM .. then a SR ... and now a manager.
Keep following my journey


Manager, Client Success

I strive to make sure my team members and our clients are happy.

Career Roadmap

My work combines:
My work combines:
Working with Others

Day to Day

Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!

Advice for Getting Started

Here's the first step for high school students

Find a position where you can work with the public (retail, server, lifeguard etc.). It's great experience for a role in customer service. It will give you exposure to all different types of people so you can begin to master the techniques needed to assist each unique person. Everyone interprets and responds to things differently, it's key to understand this if you want to work in a client facing role. I have found my work experience to be just as valuable as what I learned in school.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

Associate's Degree


The Noise I Shed

From Society in General:

"I grew up in a mid to low income neighborhood with a negative reputation. I felt embarrassed to tell people where I was raised and even worse that I went to public school there. As soon as I told them, I felt judged. I felt less worthy."

Challenges I Overcame

First-Generation College Student