Jamie Schnur

Jamie Schnur

Manager, Client Success


Hobsons

Milestones

Milestones

My road in life took a while to figure out.
Grew up watching my dad work 2 jobs to support our family. Mom stayed home and worked just as hard.
First job at age 15; working at a concession stand at the local movie theatre. I wanted my own $.
Worked 30 hours a week while going to college full time. It was hard but I wanted a degree.
Didn't know what I wanted to "be" so chose a degree with a wide variety of studies: ECON/HR/BUS.
It was TOUGH finding a job post 9/11. Took a contract position as a cabling Project Manager.
Found that I loved managing and organizing projects and people. After a year, the contract ended.
Was offered a position as a technical recruiter. Rocked that role for 7 years and learned so much.
Wanted a complete change so I joined Hobsons as an SM .. then a SR ... and now a manager.
Keep following my journey
Education

Education

highschool
High School
undergrad
Bachelor
Labor and Industrial Relations
University of Cincinnati-Main Campus
Career

Career

Manager, Client Success

I strive to make sure my team members and our clients are happy.

Career Roadmap

Roadmap
My work combines:
My work combines:
Education
Education
Technology
Technology
Working with Others
Working with Others

Day to Day

Day to day, I work to ensure our clients are receiving the best possible support from my team. I advise, mentor and coach my team members. I help them find solutions for our clients. Over half of my day is spent responding to email and the rest is filled with meetings, projects and phone calls. I enjoy working through challenges with clients as well as team members. I find it rewarding to solve a problem, help a teammate or improve a process...all things I get the opportunity to do often!

Skills & Qualities Beyond School

Customer service experience, you have to know how to handle people and situations. Project management experience is a plus. The ability to multi-task is key, there is always more than one thing going on at a time. Solid decision making skills and the ability to keep cool under pressure are sure keys to success.

Advice for Getting Started

Here's the first step for high school students

Find a position where you can work with the public (retail, server, lifeguard etc.). It's great experience for a role in customer service. It will give you exposure to all different types of people so you can begin to master the techniques needed to assist each unique person. Everyone interprets and responds to things differently, it's key to understand this if you want to work in a client facing role. I have found my work experience to be just as valuable as what I learned in school.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

certification
Associate's Degree
undergrad
Bachelor
Business Administration and Management, General
graduate
Graduate
Hurdles

Hurdles

The Noise I Shed

From Society in General:

"I grew up in a mid to low income neighborhood with a negative reputation. I felt embarrassed to tell people where I was raised and even worse that I went to public school there. As soon as I told them, I felt judged. I felt less worthy."

My family, coaches and friends filled me with encouragement. My mom always told me I could be anything I wanted to be. She instilled me with self confidence, common sense and a desire to be better. She said, "Don't rely on anybody else, your life is what you make of it." She encouraged me to attend college, embrace my background and be something that I am proud of. I was the first person in my family to graduate with a Bachelor's degree.

Challenges I Overcame

Financial
Financial

My family didn't have a lot of money when I was growing up. My mom and dad sacrificed to send me to college. I was motivated to succeed by their sacrifice and the desire to make them proud. Walking across the stage to get my diploma was so rewarding.

First-Generation College Student
First-Generation College Student

I was a first-generation college student. I was fortunate not to have any predetermined expectations to live up to (i.e. "you'll be a lawyer like I was") but it was also hard to be the first.