First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Enterprising

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Conventional

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Social

Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Artistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Realistic

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Investigative

Job Zone Three: Medium Preparation Needed

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Recruit, interview, and select employees.

Interpret and communicate work procedures and company policies to staff.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Microsoft Dynamics

Oracle Fusion Applications

Oracle PeopleSoft

SAP software

Blackboard software

Microsoft Access

Oracle Database

Yardi software

Fund accounting software

Intuit QuickBooks

Quicken

Keyra Knowles

Field Support Consultant

Education

Career

Career Roadmap

My work combines:

My work combines:

Education

Writing

Helping People

Recommended Education

Hurdles

The Noise I Shed

From Peers:

Interviewed By

Anonymous Student

Keyra Knowles

Field Support Consultant

Education

Career

Career Roadmap

My work combines:

My work combines:

Education

Writing

Helping People

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

Hurdles

The Noise I Shed

From Peers:

Interviewed By

Anonymous Student

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