Claims Adjusters, Examiners, and Investigators


Salary Median (2020)


Projected Job Growth (2019-2029)

-6.4% (decline)

Most Common Level of Education

High school diploma or equivalent


What Claims Adjusters, Examiners, and Investigators Do

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Other Job Titles Claims Adjusters, Examiners, and Investigators May Have

Claim Representative, Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative, Claims Specialist, Corporate Claims Examiner, General Adjuster, Home Office Claim Specialist, Litigation Claim Representative

How Leaders Describe a Typical Day at Work

VP-National Underwriting Officer ,


The days are usually not typical but they include analysis of construction risks including exposure and control overview. I also work with field underwriting officers and assist them in providing oversight to their book of business profitability and product integration.

2VP and Regional Director, Subrogation Major Case

In a typical day, I review my team's files that are due for management review and assist my team with questions they may have on their files. I'm also involved in meetings on larger Subrogation and enterprise issues and initiatives, helping to provide strategic insight. Further, I regularly meet with key business partners to find out more about what is happening in their world, and to share feedback on individual matters.

Tasks & Responsibilities May Include

  • Examine claims forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation and report findings and recommendations.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.