Ricky Jones

Ricky Jones

Claim Center Vice President


Travelers

Milestones

Milestones

My road in life took a while to figure out.
Worked at the Naval shipyard for government contractor and didn't like it.
Introduced to insurance over lunch with a relative in the industry.
First Manager saw leadership qualities in me as a trainee.
Moved out of claims and into underwriting to learn the full scope of the business.
A merger/acquisition brought me back to my strength being a leader in claims.
Keep following my journey
Education

Education

highschool
High School
Mascoutah Community High School
undergrad
Bachelor
B.S., Economics
Illinois State University
Career

Career

Claim Center Vice President

Provide leadership and business insight to the organization.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Business
Numbers
Numbers
Problem Solving
Problem Solving

Day to Day

In a typical day, there are numerous meetings and conference calls with various leaders in the company. There could be customer or agent/broker interaction as well. There may be mentoring and definitely interaction with engaged employees. In meetings, you would see active leadership and sharing of ideas with a focus on empathetic claim behaviors and employee development. A great day is one where the leaders all think cohesively and are interchangeable in running the organization.

Skills & Qualities Beyond School

This role requires outstanding interpersonal/leadership skills, a strong analytical mindset and a balance between the two. Multiple years of experience in claims and an understanding of the business/industry are an asset. Public speaking, collaborative spirit, and ability to create the vision are essential.

Advice for Getting Started

Here's the first step for college students

Take advantage of internship opportunities in various businesses to get a feel for Corporate America. Find a field that is interesting and enjoyable to you. Passion and purpose will lead towards success.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
B.S., Economics
Hurdles

Hurdles

The Noise I Shed

From Family:

"You should go into the armed services and follow the footsteps of your Father."

Challenges I Overcame

First-Generation College Student