Ricky Jones
Claim Center Vice President
Travelers
Milestones
My road in life took a while to figure out.
Worked at the Naval shipyard for government contractor and didn't like it.
Introduced to insurance over lunch with a relative in the industry.
First Manager saw leadership qualities in me as a trainee.
Moved out of claims and into underwriting to learn the full scope of the business.
A merger / acquisition brought me back to my strength being a leader in claims.
Keep following my journey
Education
High School
Mascoutah Community High School
Mascoutah Community High School
Career
Claim Center Vice President
Provide leadership and business insight to the organization.
Career Roadmap
My work combines:
My work combines:
Business
Numbers
Problem Solving
Day to Day
In a typical day, there are numerous meetings and conference calls with various leaders in the company. There could be customer or agent / broker interaction as well. There may be mentoring and definitely interaction with engaged employees. In meetings, you would see active leadership and sharing of ideas with a focus on empathetic claim behaviors and employee development. A great day is one where the leaders all think cohesively and are interchangeable in running the organization.
Advice for Getting Started
Here's the first step for college students
Take advantage of internship opportunities in various businesses to get a feel for Corporate America. Find a field that is interesting and enjoyable to you. Passion and purpose will lead towards success.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Family:
"You should go into the armed services and follow the footsteps of your Father."
Challenges I Overcame
First-Generation College Student
