Anita LaFaive

Anita LaFaive

Claim Manager


Northland Insurance Company

Milestones

My road in life has been direct.
My first job after college was underwriting life insurance. I developed passion for investigating.
I worked in a team environment, so no individual ownership for handling claims.
I wanted be responsible for my own claim workload, so I worked hard and was promoted.
My family pushing me to go out on a limb and take the opportunity to experience new things.
Keep following my journey

Education

High School
Chippewa Falls Senior High School
Bachelor
Bachelor of Science in Business
University of Wisconsin-Stout

Career

Claim Manager

I manage a group of individuals that investigate claims.

Career Roadmap

Roadmap
My work combines:
My work combines:
Law
Business
Problem Solving

Day to Day

My favorite part of the job is meeting with, coaching, mentoring and training my staff. I enjoy discussing claim files, strategies and resolution. I assist them in investigating coverage issues, liability and evaluating bodily injury claims.

Skills & Qualities Beyond School

To be successful in this role, you need good verbal and written communication skills. We work with a diverse set of customers, and you have to be an inquisitive person, have strong investigation skills and be willing to dig for answers. You must have good analytical skills and be able to make quick decisions. In claim things are not black and white, we operate much of the time in the gray and often make decisions with limited information. Finally, you must have empathy.

Advice for Getting Started

Here's the first step for college students

In my claim career I have worked with people having various degrees, including History, Math, English, Business, Insurance and Law. To work in insurance you must have an analytical mind, be able to use logical reasoning, have strong communication skills and understand financial services. Depending on whether you are looking for a role in claims, actuary, underwriting or agency will depend on what classes, experience or licenses you need. Take an opportunity to internship or job shadow.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
Bachelor of Science in Business

Hurdles

The Noise I Shed

From Society in General:

"Why would you want to be in insurance? You know that all insurance people do is cost you money, they increase your premiums for no reason. They don't pay what they owe and they are out to cheat you."

Challenges I Overcame

First-Generation College Student