Frosty Mason
Fraud Recovery Coordinator
Capital One
Milestones
My road in life took a while to figure out.
First job @ 11 years old, filing charts in a medical office.
Medical Office Administrative Work.
Realized medical office was a dead-end job and I wanted more.
September 2013 - decided to take a chance and applied to Capital One.
Was hired October 2013 - for Fraud Trans and then promoted to Charged-Off Fraud.
Took a chance this year and I am now one of the first Mission Ambassadors for Capital One's Mission.
Education
High School
Meadowbrook High School
Meadowbrook High School
Career
Fraud Recovery Coordinator
I investigate charged-off fraud claims.
Career Roadmap
My work combines:
My work combines:
Business
Numbers
Helping People
Day to Day
Come in the office @ 11 am. Log into 10 systems. Check daily news and voicemail. Hit get next. Work case from start to finish. Contact the primary card holder and send appropriate letters. Answer phone calls in the phone queue for live fraud claims. Take service calls. All until 8pm.
Advice for Getting Started
Here's the first step for high school students
Take business classes, computer classes and public speaking.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Hurdles
The Noise I Shed
From Society in General:
"With no education you might as well just stay in a medical office. - Everyone!"
Challenges I Overcame
Learning Issues
