CAREER

First-Line Supervisors of Gambling Services Workers

Overview

Salary Median (2020)

$61,210

Projected Job Growth (2019-2029)

+16.4% (much faster than the average)

Career

What First-Line Supervisors of Gambling Services Workers Do

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Other Job Titles First-Line Supervisors of Gambling Services Workers May Have

Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss, Pit Supervisor, Slot Floor Person, Slot Shift Manager, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor

Tasks & Responsibilities May Include

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Respond to and resolve patrons' complaints.
Greet customers and ask about the quality of service they are receiving.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.

First-Line Supervisors of Gambling Services Workers

Overview

Career

What First-Line Supervisors of Gambling Services Workers Do

Other Job Titles First-Line Supervisors of Gambling Services Workers May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by First-Line Supervisors of Gambling Services Workers

Majors Related to Career

Related Careers

Related Leaders