CAREER

Insurance Claims and Policy Processing Clerks

Overview

Salary Median (2020)

$42,050

Projected Job Growth (2019-2029)

-2.2% (decline)

Most Common Level of Education

High school diploma or equivalent

Career

What Insurance Claims and Policy Processing Clerks Do

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Other Job Titles Insurance Claims and Policy Processing Clerks May Have

Claim Processing Specialist, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative, Enrollment Representative, Insurance Analyst, Policy Service Coordinator, Policy Services Representative, Processing Clerk

How Leaders Describe a Typical Day at Work

Insurance Appeals Representative/Blogger

I work at a government building and we have to protect medical information, so it'd be hard for a student to shadow me there! But if they shadowed me while I was blogging, they'd see me forming an idea, sketching an outline, taking the accompanying pictures, and then sitting down and writing my posts. Once an article is done, I'll make sure to go promote it on social media and in the groups I'm involved in. My blog is great because it gives me the freedom to write on anything that interests me.

National Auto Hub Blend Claim Representative

Receiving new claims that require a coverage review/investigation, contact with one or more parties and consistent follow-up. Effective time management is a huge part of success within a claim handling role.


Tasks & Responsibilities May Include

  • Prepare insurance claim forms or related documents and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.

This page includes information from theO*NET 25.0 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.