First-Line Supervisors of Retail Sales Workers


Salary Median (2020)


Projected Job Growth (2019-2029)

-5.5% (decline)

Most Common Level of Education

High school diploma or equivalent


What First-Line Supervisors of Retail Sales Workers Do

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Other Job Titles First-Line Supervisors of Retail Sales Workers May Have

Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Shift Manager, Store Manager

How Leaders Describe a Typical Day at Work

China Project SME ,

Ford Motor Credit Company

Meetings, discussions, planning sessions, changes to existing plans, status update meetings.

Mate (Manager) ,

Trader Joe's

The day begins and ends with unloading a full semi truck and stocking and facing shelves. During the day we excel at providing a customer experience others can't. This is what differentiates Trader Joe's from other retailers. From creating a welcoming environment to driving the grand finale, it's all a part of making the experience. As a store manager, I must maintain the daily spoils, do daily time keeping, maintain scheduling and create creative displays.

Tasks & Responsibilities May Include

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.