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The ability to see details at close range (within a few feet of the observer).

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

The ability to read and understand information and ideas presented in writing.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to communicate information and ideas in writing so others will understand.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Understanding written sentences and paragraphs in work-related documents.

Actively looking for ways to help people.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Communicating effectively in writing as appropriate for the needs of the audience.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Adjusting actions in relation to others' actions.

Office and Administrative Support Occupations

Information and Record Clerks

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Recommend merchandise or services that will meet customers' needs.

Inspect outgoing work for compliance with customers' specifications.

Receive and respond to customer complaints.

Check inventory records to determine availability of requested merchandise.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Compute total charges for merchandise or services and shipping charges.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

File copies of orders received, or post orders on records.

IBM Sterling Configure, Price, Quote

Microsoft Dynamics

Oracle JD Edwards EnterpriseOne

SAP software

Microsoft PowerPoint

Email software

Microsoft Outlook

Corel WordPerfect Office Suite

Microsoft Office software

Automated manifest system software

Microsoft Access

Microsoft Excel

Intuit QuickBooks

Microsoft System Center

Adobe Acrobat

Order management software

Belt diverters

Printing calculators

Credit card authorization software

Copy machines

Conveyer belts

Electronic cash registers

Multiline telephone systems

Laser facsimile machines

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Analyzing information and evaluating results to choose the best solution and solve problems.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Keeping up-to-date technically and applying new knowledge to your job.

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

Every day

How frequently does your job require you to use E-mail?

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

Once a year or more but not every month

How often do you have telephone conversations in this job?

Never

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

A lot of freedom

Some freedom

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

No contact with others

Continually or almost continually

More than half the time

How often does this job require the worker to meet strict deadlines?

Once a week or more but not every day

How important is being very exact or highly accurate in performing this job?

Extremely important

Very important

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

Deal With External Customers or the Public in General

Order Clerks

Overview

Career

What Order Clerks Do

Other Job Titles Order Clerks May Have

Tasks & Responsibilities May Include

Order Clerks

Overview

Career

What Order Clerks Do

Other Job Titles Order Clerks May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Order Clerks

Majors Related to Career

Related Leaders