Billing and Posting Clerks
Counter and Rental Clerks
Customer Service Representatives
Office Clerks, General
Postal Service Clerks
Procurement Clerks
CAREER
Order Clerks
Overview
Salary Median (2020)
$37,920
Projected Job Growth (2019-2029)
-16.8% (decline)
Career
What Order Clerks Do
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Other Job Titles Order Clerks May Have
Materials Specialist, Order Clerk, Sales Assistant, Warehouse Clerk
Tasks & Responsibilities May Include
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Education
Level of Education Attained by Order Clerks
Most common level of education among people in
this career: High school diploma or equivalent (48%)
High school diploma or equivalent
Some college, no degree
Associate's degree
Majors Related to Career
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
