What a nightmare: Right in the middle of a big project, your computer crashes. You search everywhere for the data, but find nothing. Frantic, you dial customer support. When the person on the other end of the line can't solve your problem right away, you want to scream -- and do.
Coping with screaming customers is one of the "soft skills" you’ll master in this major. When it's time to graduate, you’ll know not only how to fix computers, but also how to work with the people who use them, which may be the toughest skill of all.