Customer Service Representatives
Interviewers, Except Eligibility and Loan
Hotel, Motel, and Resort Desk Clerks
Bill and Account Collectors
Concierges
New Accounts Clerks
CAREER
Reservation and Transportation Ticket Agents and Travel Clerks
Overview
Salary Median (2020)
$39,430
Projected Job Growth (2019-2029)
-2.9% (decline)
Most Common Level of Education
High school diploma or equivalent
Career
What Reservation and Transportation Ticket Agents and Travel Clerks Do
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Other Job Titles Reservation and Transportation Ticket Agents and Travel Clerks May Have
Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Station Agent, Ticket Agent, Tour Sales Representative
Tasks & Responsibilities May Include
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Confer with customers to determine their service requirements and travel preferences.
Education
Level of Education Attained by Reservation and Transportation Ticket Agents and Travel Clerks
Most common level of education among people in
this career: Some college, no degree (30%)
High school diploma or equivalent
Some college, no degree
Bachelor's degree
Other*
*All other responses combined for clarity.
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
