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The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to see details at close range (within a few feet of the observer).

The ability to identify and understand the speech of another person.

The ability to read and understand information and ideas presented in writing.

The ability to speak clearly so others can understand you.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to communicate information and ideas in writing so others will understand.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Parts Salespersons

Sell spare and replacement parts and equipment in repair shop or parts store.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Persuading others to change their minds or behavior.

Understanding written sentences and paragraphs in work-related documents.

Actively looking for ways to help people.

Being aware of others' reactions and understanding why they react as they do.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Managing one's own time and the time of others.

Counter and Rental Clerks and Parts Salespersons

Sales and Related Occupations

Retail Sales Workers

Receive payment or obtain credit authorization.

Assist customers, such as responding to customer complaints and updating them about back-ordered parts.

Fill customer orders from stock, and place orders when requested items are out of stock.

Receive and fill telephone orders for parts.

Locate and label parts, and maintain inventory of stock.

Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.

Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

Examine returned parts for defects, and exchange defective parts or refund money.

Manage shipments by researching shipping methods or costs and tracking packages.

Microsoft Excel

Microsoft PowerPoint

Inventory control system software

Inventory management systems

Inventory tracking software

Microsoft Outlook

SmugMug Flickr

Adobe Acrobat

SAP software

Customer information databases

Microsoft Office software

Microsoft Word

Microfiche viewing equipment

Laptop computers

Warehouse forklifts

Digital still cameras

Electronic cash registers

Computer laser printers

Multiline telephone systems

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Analyzing information and evaluating results to choose the best solution and solve problems.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Keeping up-to-date technically and applying new knowledge to your job.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

How important is it to work with or contribute to a work group or team in this job?

Work With or Contribute to a Work Group or Team

Extremely important

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

Deal With External Customers or the Public in General

Very important

How often do you have telephone conversations in this job?

Every day

How much decision making freedom, without supervision, does the job offer?

A lot of freedom

Some freedom

How frequently does your job require you to use E-mail?

Once a month or more but not every week

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

Once a week or more but not every day

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

Once a year or more but not every month

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

Parts Salespersons

Overview

Career

What Parts Salespersons Do

Other Job Titles Parts Salespersons May Have

Tasks & Responsibilities May Include

Parts Salespersons

Overview

Career

What Parts Salespersons Do

Other Job Titles Parts Salespersons May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Parts Salespersons

Majors Related to Career

Related Leaders