Take a free class in management communication from MIT's Sloan School of Management to get a jumpstart on the skills you'll need in this career.

Take an online class in management communication. 

Empathy is an integral part of our human nature. It is a skill ingrained in us, but it can also be learned and improved upon. Explore ways to develop your empathy and be more successful in life.

Watch a TED Talk about empathy.

The skills of a project manager are desirable qualities in a variety of careers & some even require certification. Do your research on various certification programs that would benefit your career. 

Get certified as a Project Management Professional (PMP).

Prepare to take on that leadership role by gaining valuable management tools and techniques that help improve processes within an organization.

Get Lean Six Sigma certified.

Learn about the basics of operations management by taking a class online or at your school. Discover how this skill can benefit a variety of careers. 

Take an operations management class. 

Interested in becoming a funeral director or mortician? Do some research on the schools that offer a degree in mortuary science. What are the requirements? 

Research the best schools for mortuary science. 

Reach out to a funeral director or mortician in your area and see if you could interview them about their job. Ask about their path, goals, inspiration, recommendations, etc.

Interview a funeral director.

Get more confident talking to new people and thinking on your feet by making a list of 3 ways you'll put yourself in new situations: run for school office, learn a new skill, talk to someone new, etc.

Practice getting comfortable in new situations.

Dive into this overview of a popular organizational philosophy and get started on your own system to up your productivity and start getting things done!

Practice getting organized!

Obtain a compliance certification in order to stand out in the job market or take your current career to the next level. Check out what it takes to get started today!

Become a Certified Compliance & Ethics Professional (CCEP).

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to read and understand information and ideas presented in writing.

The ability to communicate information and ideas in writing so others will understand.

The ability to see details at close range (within a few feet of the observer).

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Funeral Home Managers

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Job Zone Three: Medium Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Actively looking for ways to help people.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Being aware of others' reactions and understanding why they react as they do.

Understanding written sentences and paragraphs in work-related documents.

Managing one's own time and the time of others.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Talking to others to convey information effectively.

Adjusting actions in relation to others' actions.

Funeral Service Managers

Management Occupations

Other Management Occupations

Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.

Schedule funerals, burials, or cremations.

Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.

Offer counsel and comfort to families and friends of the deceased.

Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.

Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.

Complete and maintain records, such as state-required documents, tracking documents, or product inventories.

Sell funeral services, products, or merchandise to clients.

Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.

Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.

Email software

Microsoft Outlook

funeralOne Life Tributes

Microsoft PowerPoint

FPA Software MACCS

HMIS Advantage

Mortware Professional

Twin Tiers Technologies CIMS

Microsoft Excel

Financial reporting software

CodeJam MemoriesOnTV

Microsoft Office software

Microsoft Word

iCIMS Talent Cloud software

Web browser software

Casket carriages

Casket lowering devices

Pallbearer casket carriages

Vault lowering devices

Body bridges

Embalming tables

Mortuary dressing tables

Mortuary operating tables

Cremation stands

Mortuary cots

Electric mortuary aspirators

Hydro-electric aspirators

Nitrile gloves

Protective latex gloves

Cannula sets

Mortuary roller systems

Dump trailers

Jugular drain tubes

Mouth formers

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Analyzing information and evaluating results to choose the best solution and solve problems.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Getting members of a group to work together to accomplish tasks.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

How often do you have telephone conversations in this job?

Every day

How frequently does your job require you to use E-mail?

Once a week or more but not every day

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

Contact with others most of the time

How important is it to work with or contribute to a work group or team in this job?

Work With or Contribute to a Work Group or Team

Extremely important

Very important

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

In an Enclosed Vehicle or Operate Enclosed Equipment

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

Deal With External Customers or the Public in General

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

How important is being very exact or highly accurate in performing this job?

How much decision making freedom, without supervision, does the job offer?

Funeral Home Managers

Overview

Career

What Funeral Home Managers Do

Other Job Titles Funeral Home Managers May Have

Tasks & Responsibilities May Include

Funeral Home Managers

Overview

Career

What Funeral Home Managers Do

Other Job Titles Funeral Home Managers May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Funeral Home Managers

Majors Related to Career

Related Leaders