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The hospitality industry is constantly growing and looking for people passionate about management and customer service. Take an online class to see if this is an industry you would be interested in!

Take a class in hospitality management. 

Managing people is an essential skill set in a variety of careers, but it is much more of an art than a science. Take some time to start utilizing these tips in your daily life and work towards improving your ability to manage! 

Learn how to manage people.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to read and understand information and ideas presented in writing.

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Spa Managers

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Three: Medium Preparation Needed

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Adjusting actions in relation to others' actions.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Talking to others to convey information effectively.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Actively looking for ways to help people.

Being aware of others' reactions and understanding why they react as they do.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Persuading others to change their minds or behavior.

First-Line Supervisors of Personal Service Workers

Personal Care and Service Occupations

Supervisors of Personal Care and Service Workers

Respond to customer inquiries or complaints.

Coordinate facility schedules to maximize usage and efficiency.

Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

Plan or direct spa services and programs.

Develop or implement marketing strategies.

Microsoft Excel

YouTube

Bizlink Salon Manager

DaySmart Software Salon Iris

SpaGuru

Syntec Systems Insight

Elite Software Elite Salon & Spa Payroll

Oracle Taleo

Microsoft Outlook

TouchSuite Salon

Microsoft Office software

Microsoft Word

Twitter

Web browser software

Electronic cash registers

Payment processing terminals

Multi-line telephone systems

Laser facsimile machines

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Getting members of a group to work together to accomplish tasks.

Analyzing information and evaluating results to choose the best solution and solve problems.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

Every day

How often do you have telephone conversations in this job?

How important is it to work with or contribute to a work group or team in this job?

Work With or Contribute to a Work Group or Team

Extremely important

Very important

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

Once a week or more but not every day

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

Deal With External Customers or the Public in General

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

Impact of Decisions on Co-workers or Company Results

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

Coordinate or Lead Others in Accomplishing Work Activities

Important

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

Never

How much decision making freedom, without supervision, does the job offer?

Spa Managers

Overview

Career

What Spa Managers Do

Other Job Titles Spa Managers May Have

Tasks & Responsibilities May Include

Spa Managers

Overview

Career

What Spa Managers Do

Other Job Titles Spa Managers May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Spa Managers

Majors Related to Career

Related Leaders