Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Conventional

First Interest High-Point

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Enterprising

Second Interest High-Point

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Social

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Realistic

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Investigative

Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Artistic

Third Interest High-Point

Job Zone Two: Some Preparation Needed

Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Advise customers of necessary actions and strategies for debt repayment.

Answer customer questions regarding problems with their accounts.

Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Receive payments and post amounts paid to customer accounts.

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

Negotiate credit extensions when necessary.

Amplified telephones

Autodialers

Laptop computers

Personal digital assistants PDA

Predictive dialers

Scanners

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Diagnostic and procedural coding software

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Healthcare common procedure coding system HCPCS

Internet browser software

Intuit QuickBooks

LexisNexis

LexisNexis Banko

Medical condition coding software

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MEDITECH software

Microsoft Dynamics GP

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

NetSuite ERP

Ontario Systems FACS

Optical character recognition OCR software

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Relational database software

Sage 50 Accounting

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W3 Data BatchAppend411

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Reimbursement & Finance Associate

one thing I was discouraged to hear was what I was going to do with a forensic accounting degree

Alexander Yanyi-Ampah

Reimbursement & Finance Associate

Education

Career

Career Roadmap

My work combines:

My work combines:

Non-Profit Organizations

Travel

Accomplishing Goals

Recommended Education

Hurdles

The Noise I Shed

From Friends:

Interviewed By

Anonymous Student

Alexander Yanyi-Ampah

Reimbursement & Finance Associate

Education

Career

Career Roadmap

My work combines:

My work combines:

Non-Profit Organizations

Travel

Accomplishing Goals

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

Hurdles

The Noise I Shed

From Friends:

Interviewed By

Anonymous Student

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