
Tonia Stubbs
Second Vice President, Claim Operations
Travelers
Travelers
Second Vice President, Claim Operations
I lead the Claim Center Operations team that supports Workers Compensation, General Liability and Property.
The day-to-day responsibilities vary greatly in my role. I am responsible for leading and directing operations managers and team members, implementation of strategic initiatives and operational goals, overseeing office financial controls, as well as leveraging management information, analytics and technology to achieve optimal outcomes. I am also the office Resident Manager and act as the point of contact for emergencies, office-wide communications, office safety and security.
Here's the first step for everyone
Take the first step and learn as much as you can about your future career. Be willing to reveal your goals to those close to you so you can create a support system to help you stay focused and accomplish your dream job.
"You will never accomplish that goal; you are not smart enough and do not fit in."