My road in life has taken me all over.
Attended Miami University on basketball scholarship. Graduated with a degree in Education.
Joined the US Army after obtaining a degree. Could not find a teaching position and did not want to move back to my hometown. One of the best decisions of my life.
Served for 12 years in the Army and learned skills that have allowed me to be successful in life and my career. Was a SFC (E7) when I left the Army was responsible for a platoon of 40 soldiers.
Joined Travelers as a property outside claim rep trainee. Started a new career journey as a 39-year-old trainee.
Joined the Travelers Catastrophe Response Team and quickly became a unit manager. After just over two years, was promoted to associate manager leading three units in the Midwest.
Became the Property FPLM in California leading a team of 60 Claim professionals responsible for handling claims in California.
Transitioned to Claim University as a director of learning solutions responsible for the development of training materials for Claim. Was able to leverage my education degree ... finally.
Currently the 2VP of operations in Diamond Bar. Responsible for a team of 30 who support the Claim Center. Full circle returning to a leadership role that is challenging and rewarding.


Second Vice President, Claim Operations

I lead the Claim Center Operations team that supports Workers Compensation, General Liability and Property.

Career Roadmap

My work combines:
My work combines:
Learning / Being Challenged

Day to Day

The day-to-day responsibilities vary greatly in my role. I am responsible for leading and directing operations managers and team members, implementation of strategic initiatives and operational goals, overseeing office financial controls, as well as leveraging management information, analytics and technology to achieve optimal outcomes. I am also the office Resident Manager and act as the point of contact for emergencies, office-wide communications, office safety and security.

Advice for Getting Started

Here's the first step for everyone

Take the first step and learn as much as you can about your future career. Be willing to reveal your goals to those close to you so you can create a support system to help you stay focused and accomplish your dream job.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:



The Noise I Shed

From Society in General:

"You will never accomplish that goal; you are not smart enough and do not fit in."

Challenges I Overcame


Interviewed By

Anonymous Student