Investigate and manage assigned Commercial General Liability claims
My typical day includes reviewing newly assigned claims, handling lawsuits, talking to customers and answering their questions and making coverage determinations. A lot of what I do is investigatory in nature. I investigate General Liability claims with the assistance of local investigators to either deny liability on behalf of our insureds or handle and pay claims that our insured may be at fault for. Claims typically consist of bodily injury or property damage.
I am always learning in my role, within the insurance industry there are many professional designations that you can obtain. On top of my bachelor's degree and MBA (in-progress) I also obtained an associate in general insurance by taking coursework related to the insurance industry. I am working on completing my CPCU designation which stands for Chartered Property and Casualty Underwriter. This designation also includes coursework in the insurance industry.
Here's the first step for everyone
Learn as much as you can - surround yourself with people smarter than yourself and absorb everything like a sponge. Spend time shadowing your peers and obtain a mentor who can help you navigate your profession and help put you in a position to succeed. Attending training sessions and seek out feedback from your leadership team as often as you can to improve any areas of opportunity.
"Insurance is boring. Why would you want to work in insurance? I heard this more than once. In fact, I heard this on several occasions. This is not related to your Bachelor's Degree why not do something else."