My road in life took a while to figure out.
Freshman year of college - PreMed major. I wanted to attend Medical School.
Sophomore year - Discovering a career in medicine was not for me. Changed major to environmental sciences. Maybe I'll work with animals?
Senior year - Found my passion, law enforcement. Changed major to Criminal Justice. Took max credits my senior year to graduate on-time.
Volunteered with local law enforcement agency - was unsure if a career as a police officer was what I really wanted.
Graduated college - Began work in retail management, handled some loss prevention cases and learned I liked investigating.
Attended career fair, hired by State Farm Insurance as a claim associate. Learned a LOT about investigating liability claims.
Interviewed with and was hired by Travelers as a claim professional for general liability.
Promoted in my role with Travelers, handling more complex liability cases and lawsuits. Finally found something that truly interested me.
Keep following my journey


Claim Professional

Investigate and manage assigned Commercial General Liability claims

Career Roadmap

My work combines:
My work combines:
Helping People

Day to Day

My typical day includes reviewing newly assigned claims, handling lawsuits, talking to customers and answering their questions and making coverage determinations. A lot of what I do is investigatory in nature. I investigate General Liability claims with the assistance of local investigators to either deny liability on behalf of our insureds or handle and pay claims that our insured may be at fault for. Claims typically consist of bodily injury or property damage.

Advice for Getting Started

Here's the first step for everyone

Learn as much as you can - surround yourself with people smarter than yourself and absorb everything like a sponge. Spend time shadowing your peers and obtain a mentor who can help you navigate your profession and help put you in a position to succeed. Attending training sessions and seek out feedback from your leadership team as often as you can to improve any areas of opportunity.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:


The Noise I Shed

From Peers:

"Insurance is boring. Why would you want to work in insurance? I heard this more than once. In fact, I heard this on several occasions. This is not related to your Bachelor's Degree why not do something else."

Challenges I Overcame

First-Generation College Student

Interviewed By

Anonymous Student