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Megan Koos

Megan Koos


"Management is an experience every leader should embrace - and one that no class, book or article can prepare you for."

Career Roadmap

Megan's work combines: Business, Technology, and Accomplishing Goals

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Day In The Life

2VP, Operations, Investigative Services

Responsible for leading national antifraud strategies, financial controls, compliance and analytics for Travelers

Skills & Education

Here's the path I took:

  • High School

    Berlin High School, Berlin, CT

  • Bachelor's Degree

    International Business/Trade/Commerce

    University of Connecticut

  • Graduate Degree

    Executive MBA

    University of Connecticut

Here's the path I recommend for someone who wants to be a Claims Adjusters, Examiners, & Investigators:

Bachelor's Degree: International Business/Trade/Commerce

Graduate Degree: Executive MBA

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    2007: Joined Travelers, Hartford, CT - worked in IT.

  • 2.

    2009: Joined Insurance Operations Leadership Development Program.

  • 3.

    2010: One year rotation with Travelers Investigative Services supporting Operations & Finance.

  • 4.

    2012: Moved to NYC as part of a rotation managing a team that supported Entertainment Underwriting.

  • 5.

    2014: Returned to Hartford, for Regional Management position - continued supporting NYC, St. Paul & Hartford employees.

  • 6.

    2015: Returned to Travelers Investigative Services as a Leadership Team member - responsible for operations, analytics and compliance.

  • 7.

    2016: Placed on a one year IT project developing a case management system for our investigators.

  • 8.

    2017-current: Returned to Investigative Services Leadership team.

Defining Moments

How I responded to discouragement


    Messages from Society in general:

    If you want to make it in business, you need to be in "the city" (i.e., New York City or Boston).

  • How I responded:

    I started my career in Hartford, CT, 10 years ago, with full intentions of moving to "the city." Making the most of opportunities here, Travelers afforded me the opportunity to relocate to NYC where I learned that my home was truly in Hartford. I met my husband and built a life for myself in Hartford and am engaged in my community, which Travelers encourages. My advice is to make the most of each opportunity, pursue your dreams with persistence and be the change for your own future.

Experiences and challenges that shaped me

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  • Years ago, I hurt my back and it was very painful to sit at a desk for long periods of time. Before jumping into surgery, I was able to work with our accommodations department to get a sit/stand desk to make my daily work life more comfortable.