Elizabeth Downing
Director
Travelers
Milestones
My road in life has been direct.
Starting a career at a very young age and sticking with the same industry was a challenge in the sense that I was concerned if I was taking the easy way out instead of exploring options.
Studying abroad was great because it broadened my options, but made it more difficult to decide if I was on the right course.
Education
High School
Tolland High School
Tolland High School
Career
Director
I use data and analytics to understand the Travelers customer experience.
Career Roadmap
My work combines:
My work combines:
Business
Numbers
Helping People
Day to Day
My typical day includes reviewing customer feedback and analytics to understand what the customer experience feels like. This helps us understand what we can continue to do to help our customers.
Advice for Getting Started
Here's the first step for everyone
I would highly recommend using social tools to identify thought leaders and social networks / events in whatever industry you are interested in - LinkedIn is a great first step for many industries. Being able to identify valuable skill sets and trending topics will help you understand your development goals. Networking is another great tool that will enable you to meet people who can aid you in this process.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Friends:
"Insurance is boring, you won't be happy because you aren't going to experience new challenges or continue to learn."
Challenges I Overcame
Age / Youthfulness
