My road in life took a while to figure out.
The first 6 months with Taco Bell were very difficult. I focused on all the wrong things and was getting nowhere.
I had the ‘ah-ha’ realization that you have to be a leader of people before anything else. Results follow that.
In my late 20s, I was given the opportunity to take over a high-performing market. Turned out their results were masking a culture problem. They weren’t having any fun.
The lesson for me here was the importance of culture and how making people feel really good goes a long way.
Later, I took over a broken market. Adversity and defeat were deeply entrenched in the culture.
I knew we had to do a complete cultural reboot. Propping people back up and empowering them to recreate the culture themselves is one of the toughest but most rewarding challenges.
I moved to California and took the COO job. I knew what an incredible story there was about our people and I wanted to ensure that story was told in a way that fuels the business and drives decisions.
On the flip side, we had to get the people in our restaurants rallied behind the brand’s business objectives. When those two things are happening together, it creates unstoppable momentum.
Keep following my journey