Joshua Duncan
Sr. Risk Coordinator
Capital One
Milestones
My road in life took a while to figure out.
I graduated high school.
Went through a couple of jobs: Quizno's Subs, Panera Bread, Dick's Sporting Goods.
Got a job working at Pella Windows and worked there about 3 years before getting laid off
Was unemployed for about 6 months, looking for jobs. Did a lot of fishing.
Got a job at a paint store for a few months.
Got my job at Capital One and have been here almost 8 years now.
Education
High School
Monacan High School
Monacan High School
Career
Sr. Risk Coordinator
I call people who have not paid their credit card for a long time to collect on their balance due.
Career Roadmap
My work combines:
My work combines:
Numbers
Technology
Communicating / Sharing Stories
Day to Day
I normally get to work around 8am and log into my computer. First, I check my e-mails and see if I have any voice mails from customers. Then, I send payment receipts out to people who made a payment the previous day. I might sneak in breakfast or a small chat with a co-worker before I begin my "real work." I keep track of all the customers I call on a spreadsheet, and basically just try to call them all everyday. The work its self is not hard, the actual talking to customers is the most difficult.
Advice for Getting Started
Here's the first step for high school students
Make sure you graduate and complete your GED.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Parents:
"You have to go ahead and start college right out of high school. It's not exactly negative, but it was not true. Not everyone is made for going to college. Sometimes you just need a break before going in too. Decide what you want to do first."
Challenges I Overcame
Financial
