Angela Newell
Senior Risk Coordinator
Capital One
Milestones
My road in life has been direct.
Decided that I wanted to find a career where I could help others.
Then I applied for customer service positions with various job titles.
Then I built up my customer service experience in the call center environment.
Finally, I found a position that has a competitive pay with great benefits.
Education
High School
Career
Senior Risk Coordinator
I help to resolve customer's issues regarding their credit card accounts.
Career Roadmap
My work combines:
My work combines:
Business
Writing
Problem Solving
Day to Day
A great day at work, for me, would involve problem solving and using soft skills to provide difficult news to customers and also finding the best option to better advocate for the customer.
Advice for Getting Started
Here's the first step for college students
The most important first step would be to gain as much customer service experience as possible. If at all possible, while working at a call center, ask to shadow or to do a side-by-side with an associate to pick up on tips on how to explain difficult situations to the customer.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Friends:
"That I would not get this far without a college degree."
