My road in life has been direct.
Decided that I wanted to find a career where I could help others.
Then I applied for customer service positions with various job titles.
Then I built up my customer service experience in the call center environment.
Finally, I found a position that has a competitive pay with great benefits.


High School


Senior Risk Coordinator

I help to resolve customer's issues regarding their credit card accounts.

Career Roadmap

My work combines:
My work combines:
Problem Solving

Day to Day

A great day at work, for me, would involve problem solving and using soft skills to provide difficult news to customers and also finding the best option to better advocate for the customer.

Advice for Getting Started

Here's the first step for college students

The most important first step would be to gain as much customer service experience as possible. If at all possible, while working at a call center, ask to shadow or to do a side-by-side with an associate to pick up on tips on how to explain difficult situations to the customer.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:


The Noise I Shed

From Friends:

"That I would not get this far without a college degree."