Erin D

Erin D

Risk Coordinator


Capital One

Milestones

My road in life has taken me all over.
I had no idea what I wanted to do after high school and was very nervous.
Instead of going to college, I got scared and went to beauty school thinking it was a safe option.
I finished school and realized it wasn't for me.
After I moved back home, I bounced around jobs that weren't even in the beauty field.
After working a job where I trained people I realized I wanted to do that for a living.
I enrolled into college to become a teacher.
I'm now working for a company that helps me achieve my goals and supports my education.
I'm currently working to get my degree to become a teacher.

Education

High School
Certification/License
Cosmetology Certificate

Career

Risk Coordinator

I place outbound calls to people who have credit card accounts that are past due.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Technology
Helping People

Day to Day

When I come in, in the morning, I sit down at my desk and fire up my computer. I open all my systems up and hop on the phones! We work on an automated dialer system and we place outbound calls to people who have credit card accounts with us who have fallen past due. We work in an environment where we have the tools and opportunity to help our customers not just repay their debt but take better control of their finances.

Skills & Qualities Beyond School

I'm not just a debt collector, but also a customer service agent. I provide customer service to our customers who have questions or need help. On top of that, you need to learn compassion and understanding. We don't just collect money, but we want to help our customers who are in tough situations and listen and learn how we can do that. Great listening skills and compassion are a must!

Advice for Getting Started

Here's the first step for high school students

Finish school. This is above all the most important. Having your High School diploma is important, especially if you want to get into a good college. But remember that it's okay to make mistakes. I took a whole certificate course that I ended up not using at all. If there is something you truly want to do in life, go for it. It's okay to make mistakes along the way.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

undergrad
Bachelor
Business Administration and Management, General

Hurdles

The Noise I Shed

From Family:

"You don't want to be a teacher, you wont get paid enough in this school district."

Challenges I Overcame

Gangs / Violence
Physical Issues