I place outbound calls to people who have credit card accounts that are past due.
When I come in, in the morning, I sit down at my desk and fire up my computer. I open all my systems up and hop on the phones! We work on an automated dialer system and we place outbound calls to people who have credit card accounts with us who have fallen past due. We work in an environment where we have the tools and opportunity to help our customers not just repay their debt but take better control of their finances.
I'm not just a debt collector, but also a customer service agent. I provide customer service to our customers who have questions or need help. On top of that, you need to learn compassion and understanding. We don't just collect money, but we want to help our customers who are in tough situations and listen and learn how we can do that. Great listening skills and compassion are a must!
Here's the first step for high school students
Finish school. This is above all the most important. Having your High School diploma is important, especially if you want to get into a good college. But remember that it's okay to make mistakes. I took a whole certificate course that I ended up not using at all. If there is something you truly want to do in life, go for it. It's okay to make mistakes along the way.
"You don't want to be a teacher, you wont get paid enough in this school district."