Rich McCoy
Senior Unit Manager
Capital One
Milestones
My road in life took a while to figure out.
I started out with a good work ethic instilled to me by watching my mother & father in their jobs.
Then I worked hard to be the "best of the best" in every job that I had; from the age of 21 & older.
Then I lucked out & had a Manager who saw I could lead others & groomed me to be a people Manager.
Then I started to take the relationships that I already had to start leading my peers.
Then I applied for & got my 1st people management role. I've learned a lot along the way.
After I mastered people management, I pursued the next higher level of managing managers.
Education
High School
Career
Senior Unit Manager
I manage Unit Managers who manage 15 associates each.
Career Roadmap
My work combines:
My work combines:
Business
Numbers
Teaching / Mentoring
Day to Day
A great day in my job involves seeing my Managers & their Agents enjoy what they're doing. Being able to see Managers & Agents grow into their future careers has always been the strongest motivator to me. Having the ability to return the favor that was given to me by MY Manager 20 years ago pushes me on a daily basis. Watching so many agents push themselves to be the best that they can be is extremely rewarding. In addition, being able to give my Managers "aha" moments is fantastic.
Advice for Getting Started
Here's the first step for college students
Understanding Management, Economics, and math in general is a big help to having a career path in people management. As you're managing people, you'll also have to understand the "big picture" of whatever your business is before you can adequately lead a team. If you're poor with math or general call center metrics (average handle time, quality assurance, etc.) then you'll never be able to properly convey to your team what they need to do in order to be successful.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Society in General:
"Companies only look for college graduates with highest GPA's when making job offers."
Challenges I Overcame
First-Generation College Student
