Christy Sehl

Christy Sehl

Senior Risk Manager


Capital One

Milestones

My road in life took a while to figure out.
Pursued a teaching certificate to teach middle school English. I didn't like parents.
Became a consultant, focusing on instructional design, but doing whatever was important.
Got a job as a weapons trainer through family connections. That was fun, but in an expensive area.
Used my passion for teaching and ability to influence to land a job managing a call center.
Moved and took a job training computer and home theater technicians in their roles.
Found passion for knowing, recognizing, & avoiding regulatory risk to protect customers and agents.

Education

High School
Hermitage High School
Bachelor
English Language and Literature, General
University of Mary Washington
Bachelor
Linguistics
University of Mary Washington

Career

Senior Risk Manager

I lead a team that protects customers from unfair treatment & Capital One from regulatory risk.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Law
Upholding a Cause and Belief

Day to Day

A great day consists of several collaborative meetings with a variety of levels of associates. I start the day with my leadership team doing a "Stand Up." We don't always physically stand up, but we step away from our computers so we can focus on everyone's update about their day. After that, it is time to problem solve -- I know that all associates are doing the best they can. If associates aren't doing the right thing by customers, we problem solve how to make it easier to get right.

Skills & Qualities Beyond School

You have to LOVE to learn new things and love to help people do the best work they can! You also have to be able to communicate very clearly and with few words -- succinct, simple messages. If you can't tweet what you're trying to say, you don't understand it well enough. Influence is another vital skill -- bringing people along the journey of doing the right thing for customers AND associates (especially when that thing is complex or expensive) can be challenging!

Advice for Getting Started

Here's the first step for college students

Take Statistics and Logic classes. Knowing how to make sense of a big pile of data is vital to this industry.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

undergrad
Bachelor
Business Statistics
graduate
Graduate
Business Administration and Management, General

Hurdles

The Noise I Shed

From Society in General:

"If you work full time, you're just letting someone else raise your kids. Why would you even have kids if you're not going to stay home and raise them?"