My road in life took a while to figure out.
Pursued a teaching certificate to teach middle school English. I didn't like parents.
Became a consultant, focusing on instructional design, but doing whatever was important.
Got a job as a weapons trainer through family connections. That was fun, but in an expensive area.
Used my passion for teaching and ability to influence to land a job managing a call center.
Moved and took a job training computer and home theater technicians in their roles.
Found passion for knowing, recognizing, & avoiding regulatory risk to protect customers and agents.


Senior Risk Manager

I lead a team that protects customers from unfair treatment & Capital One from regulatory risk.

Career Roadmap

My work combines:
My work combines:
Upholding a Cause and Belief

Day to Day

A great day consists of several collaborative meetings with a variety of levels of associates. I start the day with my leadership team doing a "Stand Up." We don't always physically stand up, but we step away from our computers so we can focus on everyone's update about their day. After that, it is time to problem solve -- I know that all associates are doing the best they can. If associates aren't doing the right thing by customers, we problem solve how to make it easier to get right.

Advice for Getting Started

Here's the first step for college students

Take Statistics and Logic classes. Knowing how to make sense of a big pile of data is vital to this industry.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:


The Noise I Shed

From Society in General:

"If you work full time, you're just letting someone else raise your kids. Why would you even have kids if you're not going to stay home and raise them?"