Kenya Howard
Principal Coordinator
Capital One
Milestones
My road in life took a while to figure out.
First I applied for everything. I knew I wanted to work for my company, not what role.
Was hired as an entry level phone agent.
Worked hard to maintain high stats.
Networked with peers to see what job roles they had.
Applied for the job in my current department as a Sr. quality coordinator.
Worked hard and was promoted to floor supervisor with in 2 1/2 years.
Education
High School
Henrico High School
Henrico High School
Career
Principal Coordinator
Support the Business Risk Office.
Career Roadmap
My work combines:
My work combines:
Technology
Law
Problem Solving
Day to Day
Facilitate training sessions to onboard new associates. I analyze several reports to determine the status of my team's performance and the business' performance. I complete multiple evaluations of customer interactions to ensure my company is following the law.
Advice for Getting Started
Here's the first step for professionals
Be open to learning something new. Master what you need, be open to asking for help when you need it.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Hurdles
The Noise I Shed
From Myself:
"Nothing negative."
Challenges I Overcame
Financial
Single mother of 4
