My road in life took a while to figure out.
First step was hearing about the company by word of mouth.
Then I applied for a fraud position.
Then I realized that fraud was going to be a dead end for me.
Then I networked and realized that there was an open bilingual position that played to my strengths.
Then I realized I loved risk management and would love to work my way up in risk.


High School
Matoaca High School


Sr Quality Assurance Coordinator

I monitor calls and cases to make sure the company is not breaking the law.

Career Roadmap

My work combines:
My work combines:
Accomplishing Goals

Day to Day

They would see me look up the daily set of samples / calls that are assigned to me and pull up the different resources that are available to verify that our agents are following the laws and making sure all appropriate procedures are met.

Advice for Getting Started

Here's the first step for college students

Learning to be adaptable.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:


The Noise I Shed

From Parents:

"Writing is a hobby and there're no real jobs in that."

Challenges I Overcame

First-Generation College Student