Jazmin Pacheco
Sr Quality Assurance Coordinator
Capital One
Milestones
My road in life took a while to figure out.
First step was hearing about the company by word of mouth.
Then I applied for a fraud position.
Then I realized that fraud was going to be a dead end for me.
Then I networked and realized that there was an open bilingual position that played to my strengths.
Then I realized I loved risk management and would love to work my way up in risk.
Education
High School
Matoaca High School
Matoaca High School
Career
Sr Quality Assurance Coordinator
I monitor calls and cases to make sure the company is not breaking the law.
Career Roadmap
My work combines:
My work combines:
Business
Journalism
Accomplishing Goals
Day to Day
They would see me look up the daily set of samples / calls that are assigned to me and pull up the different resources that are available to verify that our agents are following the laws and making sure all appropriate procedures are met.
Advice for Getting Started
Here's the first step for college students
Learning to be adaptable.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Hurdles
The Noise I Shed
From Parents:
"Writing is a hobby and there're no real jobs in that."
Challenges I Overcame
Financial
First-Generation College Student
