
Clarence Johnson
Fraud Recovery Coordinator
Capital One
Capital One
Fraud Recovery Coordinator
Investigate fraud claims
Everyday is always different because of the different types of fraud cases we see. From cases where it is true fraud to cases where we find out that the customer either didn't recognize the charge or they are really trying to commit fraud. Look at documents or receipts from merchants to verify if the charge belongs to the customer.
Here's the first step for professionals
Always be willing and open to learn as well as be open for change. As fraud changes, the work will change.