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Katie Jennell

Katie Jennell

Capital One

Career Roadmap

Katie's work combines: Business, Non-Profit Organizations, and Helping People

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Day In The Life

Principal Process Manager

I make sure things run smoothly for our customers and associates.

Skills & Education

Here's the path I took:

  • High School

    Monacan

Here's the path I recommend for someone who wants to be a First-Line Supervisors of Office and Administrative Support Workers:

High School

Bachelor's Degree: Business/Commerce, General

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    Worked hard as a customer service representative.

  • 2.

    Then I helped on a big project and found I liked working in a group.

  • 3.

    I got a mentor and did informational interviews to determine what I wanted to be when I grow up.

  • 4.

    Took business process management classes and later became a coach.

  • 5.

    Found a great job on a great team doing what I love.

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Myself:

    You do not have a college degree so you can't do that job.

  • How I responded:

    I went and got my Business Process Management certification. I became a subject matter expert and built up my confidence. I posted for jobs that needed a college degree. I told the interviewer after they met me, I didn't have a degree. My experience and knowledge made up for the lack of a degree.