Alyson Woodard

Alyson Woodard

Director - Sales & Service


AT&T

Milestones

My road in life took a while to figure out.
I moved away from my family and friends for college. Didn't know a soul.
I juggled work and school while trying to stay involved with community service efforts.
Learned the importance of balancing priorities in my life.
Enabled me to go back to school for my MBA while working full-time in a challenging job.
My diverse background allowed me to earn promotions into different fields and excel in the role.

Education

High School
St Michael's Academy, Austin, TX
Bachelor
BBA Marketing
University of Oklahoma
Graduate
Master of Business Administration
University of Texas

Career

Director - Sales & Service

When you or someone you know calls into AT&T for help, odds are my team is answering the phone!

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Education
Accomplishing Goals

Day to Day

A day in the life of me? We would definitely have fun! The day would start with us heading into one of our call centers. The music would be bumping, the team huddles would be happening and the energy would be high! When our customers call in for our help, they can sometimes be frustrated. Our job is to identify the problem and help them resolve it as quickly as possible. We strive to be Smart, Friendly and Fast. It's challenging work and feels great when our customers give us a thumbs up!

Skills & Qualities Beyond School

I grew up with four big brothers. So I learned early I had to fend for myself and speak up to let my voice and my ideas be heard. I also played a lot of group sports growing up and that taught me the value of teamwork and ultimately that I can't win alone. It's amazing how much sports has helped make me a better teammate in the business world. You need everyone to bring their different skills to the game. The more diverse the team, the harder we are to beat!

Advice for Getting Started

Here's the first step for high school students

First the obvious: finish your education. No one has ever regretted finishing their degree. The dynamic learning environment that exists now at our universities is such an advantage when you are entering the "real world." You make contacts in college that can help you throughout your career. I still talk to my professors...almost 20 years later! In addition to that: get a job! My job in the service industry really helped me understand and appreciate how the working world operated.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
BBA Marketing
graduate
Graduate
Master of Business Administration

Hurdles

The Noise I Shed

From Myself:

"Any day now they're going to figure out you don't know what you're doing."

Challenges I Overcame

I can't let them down