My road in life took a while to figure out.
I moved away from my family and friends for college. Didn't know a soul.
I juggled work and school while trying to stay involved with community service efforts.
Learned the importance of balancing priorities in my life.
Enabled me to go back to school for my MBA while working full-time in a challenging job.
My diverse background allowed me to earn promotions into different fields and excel in the role.


Director - Sales & Service

When you or someone you know calls into AT&T for help, odds are my team is answering the phone!

Career Roadmap

My work combines:
My work combines:
Accomplishing Goals

Day to Day

A day in the life of me? We would definitely have fun! The day would start with us heading into one of our call centers. The music would be bumping, the team huddles would be happening and the energy would be high! When our customers call in for our help, they can sometimes be frustrated. Our job is to identify the problem and help them resolve it as quickly as possible. We strive to be Smart, Friendly and Fast. It's challenging work and feels great when our customers give us a thumbs up!

Advice for Getting Started

Here's the first step for high school students

First the obvious: finish your education. No one has ever regretted finishing their degree. The dynamic learning environment that exists now at our universities is such an advantage when you are entering the "real world." You make contacts in college that can help you throughout your career. I still talk to my professors...almost 20 years later! In addition to that: get a job! My job in the service industry really helped me understand and appreciate how the working world operated.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:


The Noise I Shed

From Myself:

"Any day now they're going to figure out you don't know what you're doing."

Challenges I Overcame

I can't let them down