
Lisa Leandry
Principal Operational Risk Specialist
Capital One
Capital One
Principal Operational Risk Specialist
I develop & maintain policies & procedures used by Capital One Bank branch associates.
Every day is different; some days are busier than others. A lot depends on what projects I'm working on and when they are scheduled to roll out. I spend a good amount of time on conference calls with partner groups identifying and understanding policy and procedure requirements. Once I've got that information, I can draft the procedure for review and approval by the stakeholders.
Here's the first step for college students
Develop exceptional verbal and written communication skills. When I was in school I never wanted to speak in front of the class; in fact, I was deathly afraid of public speaking. Years later I was given a position in the training department and was forced to speak in front of people every day! It took a little getting used to, but I did overcome my fear.