Lisa Leandry
Principal Operational Risk Specialist
Capital One
Milestones
My road in life has been direct.
I started as a teller in my local branch while finishing up college.
I took a position as an Account Specialist at a new branch.
When the new branch closed, I was given a Teller Trainer position in our Training Department.
After 5+ years of training, I was looking for a change and accepted a position in our Tech Dept.
Then I moved over to Branch Operations.
After 2 years as the Assistant Manager, I was promoted to Branch Ops Manager.
I spent 13+ years in Branch Ops during which time the roles and responsibilities changed.
That led me to my current position on the Branch Policy and Procedures team.
Education
High School
Ward Melville High School
Ward Melville High School
Associate's Degree
Data Processing and Data Processing Technology/Technician
Suffolk County Community College
Data Processing and Data Processing Technology/Technician
Suffolk County Community College
Career
Principal Operational Risk Specialist
I develop & maintain policies & procedures used by Capital One Bank branch associates.
Career Roadmap
My work combines:
My work combines:
Writing
Education
Working Independently
Day to Day
Every day is different; some days are busier than others. A lot depends on what projects I'm working on and when they are scheduled to roll out. I spend a good amount of time on conference calls with partner groups identifying and understanding policy and procedure requirements. Once I've got that information, I can draft the procedure for review and approval by the stakeholders.
Advice for Getting Started
Here's the first step for college students
Develop exceptional verbal and written communication skills. When I was in school I never wanted to speak in front of the class; in fact, I was deathly afraid of public speaking. Years later I was given a position in the training department and was forced to speak in front of people every day! It took a little getting used to, but I did overcome my fear.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
