My road in life has been direct.
I started as a teller in my local branch while finishing up college.
I took a position as an Account Specialist at a new branch.
When the new branch closed, I was given a Teller Trainer position in our Training Department.
After 5+ years of training, I was looking for a change and accepted a position in our Tech Dept.
Then I moved over to Branch Operations.
After 2 years as the Assistant Manager, I was promoted to Branch Ops Manager.
I spent 13+ years in Branch Ops during which time the roles and responsibilities changed.
That led me to my current position on the Branch Policy and Procedures team.


Principal Operational Risk Specialist

I develop & maintain policies & procedures used by Capital One Bank branch associates.

Career Roadmap

My work combines:
My work combines:
Working Independently

Day to Day

Every day is different; some days are busier than others. A lot depends on what projects I'm working on and when they are scheduled to roll out. I spend a good amount of time on conference calls with partner groups identifying and understanding policy and procedure requirements. Once I've got that information, I can draft the procedure for review and approval by the stakeholders.

Advice for Getting Started

Here's the first step for college students

Develop exceptional verbal and written communication skills. When I was in school I never wanted to speak in front of the class; in fact, I was deathly afraid of public speaking. Years later I was given a position in the training department and was forced to speak in front of people every day! It took a little getting used to, but I did overcome my fear.

Recommended Education

My career is related to what I studied. I'd recommend the path I took: