Susan Palmer

Susan Palmer

Implementation Specialist


Hobsons

Milestones

My road in life took a while to figure out.
First I worked in a really small company (about 10 people) and worked at typesetting business cards.
I took another job as a typesetter, but also added on managing account print orders and shipments.
Took a larger scale job handling new larger accounts and getting new label products set up.
Took this job where I manage and implement technology products for various clients.
Keep following my journey

Education

High School
Lakota East High School
Bachelor
Bowling Green State University-Main Campus

Career

Implementation Specialist

I set up technology and marketing products for higher ed clients.

Career Roadmap

Roadmap
My work combines:
My work combines:
Education
Technology
Accomplishing Goals

Day to Day

I check any emails that have come in from the night before and respond to client questions. If any FEDS tasks have been completed, I then QA them before I send the clients confirmations. I usually have 2-3 meetings with clients where I strategize how to best set up their products, based on their needs, and how to help them get the most out of the product. Throughout the day, I will also interact with my pod-mates to get ideas about how to best implement certain parts of the products.

Skills & Qualities Beyond School

You would need Client interaction stills - patience, tolerance, positive attitude. You will need to be able to articulate instructions clearly to the client so that they can understand what it is that you need from them. You will also need great organization skills to handle multiple client accounts at once, and not let anything drop.

Advice for Getting Started

Here's the first step for high school students

Take all of the elective classes that you can - technology, web design, HTML, marketing, public speaking, etc. Don't slack off and take the easy classes just for credit. Try to keep pushing yourself more. Join in as many clubs and activities as possible to get you used to interacting with all sorts of new people with different personalities and approaches.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

undergrad
Bachelor
Computer and Information Sciences, General

Hurdles

Challenges I Overcame

Discouragement from People