Kristen Robinson
Senior Director of Client Services
Hobsons
Milestones
My road in life took a while to figure out.
Watched my hard working mom take care of her clients as I grew up.
Played sports and liked a 'TEAM'. Fought to be on baseball team at 8 - only girl in the league.
Thought why go to college? My family hadn't. Had parents and coaches convince me otherwise.
Took service related jobs in high school and college to pay for college.
Majored in Undecided. Then Accounting. Then Teaching for a hot minute before landing in Marketing.
Took a Market research job out of college. Hated it.
Decided to try sales at Hobsons. Didn't like sales but liked Hobsons, the clients and the products.
Take care of 1200+ clients every day with a team of 54 people.
Keep following my journey
Education
High School
Career
Senior Director of Client Services
I work to make sure clients love the service they receive and team members love serving our clients.
Career Roadmap
My work combines:
My work combines:
Education
Technology
Helping People
Day to Day
Come in and respond to any urgent client or team needs. Meet with staff to help them come up with a potential solution to a problem, develop themselves or encourage them to take on a project that will help us elevate our service to clients. Meet with other departments to build relationships - after all, we all need each other at some point. I like to make sure they will help me out when my team or our clients most need it. Update my leadership as needed. Close out the day by planning.
Advice for Getting Started
Here's the first step for middle school students
#1) Believe in yourself. Love yourself. I tell my 4 year old daughter all the time 'No one will like you, love you or will eventually follow you if you don't love or like yourself.' #2) Work hard and always be prepared. #3) Look for inspiration... I liked learning about leaders and reading inspirational quotes.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Associate's Degree
Hurdles
The Noise I Shed
From Family:
"You are too bossy. You are short. You shouldn't go away to college. You should find a nice guy, get married and have a family."
Challenges I Overcame
Financial
Lost my house and everything in it to a fire
First-Generation College Student
