Megan Koos

Megan Koos

Director of Operations


Hartford, CT USA

Do the tough thing first...the more you put yourself in situations that make you uncomfortable, you’ll get more comfortable with it.


By Roadtrip Nation

Megan Koos


My road in life has taken me all over.
Attended the University of Connecticut—started out as an undeclared major, but after studying abroad in Italy, she discovered her interest in business.
Received her bachelor’s degree in international business management.
At her college graduation party, she met her parents’ neighbors, who worked for Travelers Insurance and encouraged her to apply for one of their entry-level positions.
Started working in Travelers’ global sourcing organization right out of college, a position that let her work with companies all over the world.
Participated in the Operations Leadership Development Program (OLDP) through Travelers, which enabled her to work a different position at the company every year for almost five years.
Decided to go back to school to get her master’s degree in business administration (MBA) from the University of Connecticut.
She is now the director of operations at Travelers, supporting the company’s anti-fraud efforts and influencing the day-to-day operations of the entire organization.
Is a classically trained pianist and plays in a band in her free time—emphasizes the importance of having a creative outlet for yourself and allowing that to positively impact your work.
Keep following my journey


Director of Operations

I lead insurance anti-fraud efforts via information analytics, quality management, and budget.

Career Roadmap

My work combines:
My work combines:
Learning / Being Challenged

Day to Day

I collaborate with my teams, peers, and leaders from across the organization. I am energized when I get to exercise my creative thinking skills to solve complex business problems. I love Operations because it affords me the opportunity to support the entire organization in different ways - it allows me to be the jack of all trades, influence our business plans, and lead the industry.

Advice for Getting Started

Here's the first step for college students

Gain work experience before going back to school to pursue a graduate degree. You will bring real-life experiences to the classroom and be able to apply your learnings directly to your role. Career progression is not linear, it is a journey that can take you in many directions before that promotional opportunity. You own your career, so take advantage of opportunities to learn as much as possible and gain different experiences early in your career to build your network and your resume.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:


The Noise I Shed

From Myself:

"I don't want to go to my manager for help on this. "

Challenges I Overcame

Physical Issues

Interviewed By

Risk & Reward

Risk & Reward

Think you know the world of insurance?