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Craig Maxwell
Craig Maxwell
00:46

Craig Maxwell

SG Computers Inc.

Waltham, MA USA

"Whatever you’re passionate about, give it 125%."

Career Roadmap

Craig's work combines: Technology, Engineering, and Problem Solving

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Day In The Life

Sr. Service Desk Support Analyst

I resolve technical issues, protect systems from threats, and guide users through solutions.

02:07

Day In The Life Of A Service Desk Analyst

My Day to Day

Each day I tackle IT issues, from simple to complex. I review support tickets, reach out to clients, and guide them step-by-step toward solutions. By explaining tech in plain language, I build trust and ensure every fix leaves people confident and connected.

Skills & Education

Advice for getting started

Networking is very helpful for trying to get into tech. Utilize all of your networking avenues: school, LinkedIn, etc. Have a good elevator pitch and if you see an opportunity, take it. Introduce yourself and build connections.

Here's the path I took:

  • High School

  • Vocational

    Information Technology

    Year Up

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    I grew up tinkering with gadgets, inspired by my uncle’s career in IT.

  • 2.

    After high school, I worked various jobs before enrolling in a college photography program, but I ended up leaving after one semester because it made my passion feel like work.

  • 3.

    I spent nine years working in healthcare before deciding to make a career change into information technology.

  • 4.

    I discovered the Year Up program, which gave me hands-on IT training and an internship that launched my tech career.

  • 5.

    In addition, photography grew from a childhood hobby into a side business that took me around the world.

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