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The ability to communicate information and ideas in writing so others will understand.

The ability to read and understand information and ideas presented in writing.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to see details at close range (within a few feet of the observer).

The ability to communicate information and ideas in speaking so others will understand.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to speak clearly so others can understand you.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Job Zone Two: Some Preparation Needed

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Communicating effectively in writing as appropriate for the needs of the audience.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Understanding written sentences and paragraphs in work-related documents.

Talking to others to convey information effectively.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Being aware of others' reactions and understanding why they react as they do.

Actively looking for ways to help people.

Managing one's own time and the time of others.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Office and Administrative Support Occupations

Information and Record Clerks

Maintain files and control records to show correspondence activities.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.

Compile data from records to prepare periodic reports.

Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

Route correspondence to other departments for reply.

Ensure that money collected is properly recorded and secured.

Process orders for goods requested in correspondence.

Present clear and concise explanations of governing rules and regulations.

Electronic health record EHR software

Epic Systems

GE Healthcare Centricity EMR

Healthcare common procedure coding system HCPCS

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Imaging software

SAP software

Electronic data interchange EDI software

Microsoft Office software

Microsoft SharePoint

Microsoft Windows

Copy machines

Document scanners

Computer inkjet printers

Computer laser printers

Multiline telephone systems

Paper folding machines

Laser facsimile machines

Microfiche viewing equipment

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Analyzing information and evaluating results to choose the best solution and solve problems.

How frequently does your job require you to use E-mail?

Every day

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

Contact with others most of the time

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

Once a month or more but not every week

How often do you have telephone conversations in this job?

Once a week or more but not every day

Continually or almost continually

More than half the time

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

A lot of freedom

Some freedom

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

Extremely important

Very important

How important is being very exact or highly accurate in performing this job?

Important

How important is it to work with or contribute to a work group or team in this job?

Work With or Contribute to a Work Group or Team

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

Correspondence Clerks

Overview

Career

What Correspondence Clerks Do

Other Job Titles Correspondence Clerks May Have

Tasks & Responsibilities May Include

Correspondence Clerks

Overview

Career

What Correspondence Clerks Do

Other Job Titles Correspondence Clerks May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Correspondence Clerks

Majors Related to Career

Related Leaders