CAREER

Correspondence Clerks

Overview

Salary Median (2020)

$37,920

Projected Job Growth (2019-2029)

-2.1% (decline)

Career

What Correspondence Clerks Do

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Other Job Titles Correspondence Clerks May Have

Correspondence Clerk, Correspondence Coordinator, Office Technician, Technical Clerk

Tasks & Responsibilities May Include

  • Maintain files and control records to show correspondence activities.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.

This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.