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Zoe Krumm
Zoe Krumm
00:50

Zoe Krumm

Microsoft Digital Crimes Unit

Redmond, WA USA

"Scaring yourself makes you so much stronger."

Career Roadmap

Zoe's work combines: Engineering, Technology, and Working with Others

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Day In The Life

Senior Business Intelligence Manager

I work with law enforcement agencies to build cases against software counterfeiters and pirates.

My Day to Day

I specialize in using big data and advanced analytics to detect and combat cybercrime. Along with my colleagues, which include investigators, forensic experts, and attorneys, I am focused on building data models to explain and predict crime mechanics. My current focus includes tech support fraud and crime perpetrated against Microsoft cloud services.

Skills & Education

Advice for getting started

There is a misconception with data analytics that it's as simple as running a query or a pivot table and then you have all the answers. My constant challenge has been creating an environment that allows me to explore the data in order to find those answers.

Here's the path I took:

  • High School

  • Bachelor's Degree

    Psychology, General

    University of Washington-Seattle Campus

  • Graduate Degree

    Education, General

    University of Washington-Seattle Campus

  • Graduate Degree

    Business Administration and Management, General

    Seattle University

Here's the path I recommend for someone who wants to be an Information Security Analysts:

High School

Bachelor's Degree: Criminal Justice/Law Enforcement Administration

Bachelor's Degree: Statistics, General

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    She was on the crew team at the University of Washington, but she suffered an injury that put a hold on her college rowing career.

  • 2.

    While she was injured, she started coaching a local rowing team; most of the women she was coaching were lawyers, and she thought she might want to be a lawyer too.

  • 3.

    She was working on her master’s degree in education, but she decided to take an entry-level job at a law firm to see if she liked it.

  • 4.

    She realized she probably didn’t want to be a lawyer, but she loved building cases.

  • 5.

    That job got her foot into the door at Microsoft; she was brought on in the legal department.

  • 6.

    Over the years, she developed a subject matter expertise and found her niche: she now works with law enforcement agencies to build cases against software counterfeiters and pirates.

  • 7.

    She holds master’s degrees in business administration and education; she believes having multiple learning experiences and diverse perspectives is a huge asset.

  • 8.

    For example, she says she always wanted to be a teacher—and still wants to be a teacher someday—but for now, she finds ways to apply her education degree to her work in forensics.

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Peers:

    Isn't there a dataset out there with the answers? This can't be that hard.

  • How I responded:

    There is a misconception with data analytics that it's as simple as running a query or a pivot table and then you have all the answers. My constant challenge has been creating an environment that allows me to explore the data in order to find those answers.

Experiences and challenges that shaped me

Click to expand

  • I suffered an injury in college that derailed my rowing career.