India Robinson
Principal Operations Production Coordinator
Capital One
Richmond, VA USA
“Don't let anyone or anything stop you. You can do what you put your mind to.”
Milestones
My road in life took a while to figure out.
I started out in an production job, entry level, at my current employer and learned the culture.
After multiple shift changes and dropping out of college, I decide to make my career at Capital One and applied to work a phone job. I had never answered calls a day in my life.
The fraud department over several years went through name changes, off shoring, and changes in management. I decided to take a leap and skip a level and become a quality control specialist.
During my first year as a quality control specialist my old friend layoff creeped up in conversations but through natural attrition and demotion I got to keep my job.
While the department moved and changed I continued to do my work and become complacent then a friend of mine pushed me to go back to school. I graduated Southern New Hampshire Univ. with a B.A. in Psy
Keep following my journey
Education
High School
Patrick Henry High School
Patrick Henry High School
Career
Principal Operations Production Coordinator
Mitigate regulatory risk by reviewing calls and cases to make sure we do not violate laws and our customer is cared for.
Career Roadmap
My work combines:
My work combines:
Business
Writing
Problem Solving
Day to Day
I pull reports, review them for errors, and send the errors to the business for remediation. The errors are then analyzed for trends to share with the business and suggest training / coaching options.
Advice for Getting Started
Here's the first step for everyone
Build your network with folks who are doing what you want to do. Volunteer in the field you want to pursue to open doors.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Hurdles
The Noise I Shed
From Family:
"You shouldn't go to school to be a doctor, it takes a long time."
Challenges I Overcame
Financial
