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Career Roadmap

Lena's work combines: Technology, Numbers, and Learning / Being Challenged

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Day In The Life

Director, Customer Experience and Digital

Drive Customer Experience Strategy

Skills & Education

Here's the path I took:

  • High School

    Wehersfield High Shool

  • Bachelor's Degree

    English Language and Literature, General

    University of Connecticut

Here's the path I recommend for someone who wants to be a Customer Service Representatives:

Bachelor's Degree: Computer Science

Learn more about different paths to this career

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Peers:

    That I lacked experience (with every role I took), that my strong personality was going to get in the way of my success.

  • How I responded:

    I never let 'lack of experience' prohibit me from trying out a role and challenging myself, it require more dedication and hard work but never unattainable. I also stuck to my core beliefs and skills that made my career - I have thoughts and am engaged, if that makes for a strong personality, so be it.