My road in life took a while to figure out.
Social worker after college.
Decided to move in another direction, career-wise. Went to work for an insurance company.
Decided to move to another city and join Travelers as an account specialist in Direct Assignment.
Became a personal lines claims analyst within Travelers in Florida.
Moved into Commercial Lines, in Charlotte, NC, as a claims representative supporting the General Liability lines.
Achieved a leadership role as an operations manager for a Claims Service Center.
In 2004, I changed direction in a project management / business analyst role within National Accounts in Hartford, CT.
Moved into Shared Services within Business Insurance, as a member of the leadership team working to build out functions to support Program Management & Execution.
Keep following my journey


High School
Sociology, General
College of Charleston
Communications & Information Management
Bay Path University


Second Vice President, Information Management

I lead the Business Testing & Readiness function within Business Insurance Strategic Planning and Execution

Career Roadmap

My work combines:
My work combines:
Problem Solving

Day to Day

My typical day includes meetings and discussions about resources, processes and ways to achieve our project milestones and goals. Each day looks different, whether it's researching an issue in our system that is causing problems for our customers, or determining how best to support a program, it's always exciting to solve the the tough problems we face. Most days involve coaching and directing staff on how best to support our customers.

Advice for Getting Started

Here's the first step for everyone

Work to build a successful but busy individual development plan. Find someone to discuss the career choice with, shadow them and then have them help you more, by developing a mentoring relationship. Always learn about roles and responsibilities within the company; you want to keep moving and growing. Networking within the organization is a fabulous way to learn and grow.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

Communications & Information Management


The Noise I Shed

"You might have difficulties leading people and projects, you should pick one area to concentrate."