Lenora James
Second Vice President, Information Management
Travelers
Travelers
Second Vice President, Information Management
I lead the Business Testing & Readiness function within Business Insurance Strategic Planning and Execution
My typical day includes meetings and discussions about resources, processes and ways to achieve our project milestones and goals. Each day looks different, whether it's researching an issue in our system that is causing problems for our customers, or determining how best to support a program, it's always exciting to solve the the tough problems we face. Most days involve coaching and directing staff on how best to support our customers.
Here's the first step for everyone
Work to build a successful but busy individual development plan. Find someone to discuss the career choice with, shadow them and then have them help you more, by developing a mentoring relationship. Always learn about roles and responsibilities within the company; you want to keep moving and growing. Networking within the organization is a fabulous way to learn and grow.
"You might have difficulties leading people and projects, you should pick one area to concentrate."