I deliver software solutions for Capital One associates and customers.
Researching issues by talking to phone agents, developers, product owners and customer feedback. Logging into test regions to see if I can encounter the issues or confirm the code developed is working. Holding meetings with people to agree on what the problems are, what's most important to get done 1st and what success would look like if the problem no longer existed. I also talk to software engineers a lot to understand how things work and what options we have to solve the problems.
Here's the first step for college students
Take Software Engineering & Design Classes. Take Psychology classes about human behavior and technology. Do an internship.
"You should smile more and say less. You are too wordy. You show your emotional side too much."