Associate Manager, Human Resources
I facilitate a four-day leadership development session for our managers and area coaches called The Mark and The Quest.
My work combines:
Day to Day
Most of what I do from day-to-day is communicate the business impact behind attending our leadership development sessions. This entails everything from talking to interested franchisees about why they should send their managers to our programs, to leading registration for the sessions, negotiating contracts, and scouting event locations. This year alone, we’ve led eight sessions here in Irvine, put on another six or seven on the road, and trained over 1,000 leaders through our programs.
Skills & Qualities Beyond School
I think that having some behind-the-counter and managerial experience definitely lends me the credibility I need to be an effective instructor. I have to be able to stand in front of a group of restaurant general managers and say, “I’ve been there—I know how difficult your job can be,” and the only way to say that honestly and confidently is if you’ve had those experiences.
Advice for Getting Started
Here's the first step for high school students
Stay in school: I prioritized everything else over my education, but I sometimes wish I had focused on school. It took me 15 years of work to get to a place where I was ready to get my degree, and while I figured out what I wanted to do through those work experiences, I think I also could’ve found my passions while I was in school. And as hard as it was to get through school while I was raising a family, I still enjoyed it and loved learning from my professors and my peers.
My career is related to what I studied. I'd recommend the path I took:
Human Services, General
Human Resources Management/Personnel Administration, General